Refund policy

Last updated: 18 September 2026

Our 30-day money-back guarantee

We would rather you love your Handjies than keep your money. If they are not for you, tell us within 30 days of delivery and we will refund what you paid for the product.

You do not need to send them back unused. Use them, wash them, give them a fair go. If you ask us on day 30, you still get your money back.

This guarantee is something we offer on top of your rights under South African law. It does not replace or limit those rights, which are set out further down.

How it works

1. Email support@mooibeauty.co.za or WhatsApp 073 203 0524 within 30 days of delivery, with your order number.
2. We will confirm the return address and how to send them back.
3. Rinse the pair, let them air dry, and post them back to us. Return postage is at your own cost for a guarantee return, and we recommend a tracked service so the parcel can be traced.
4. Once the return reaches us we refund the purchase price to your original payment method within 10 business days.

Original delivery charges are not refunded on a guarantee return. Where your order qualified for free delivery, no delivery charge is deducted from your refund.

Faulty, damaged or incorrect items

If something arrives damaged, is not what you ordered, or fails in normal use, that is on us and not on your guarantee window.

Under section 56 of the Consumer Protection Act 68 of 2008 you may return goods that are defective or not fit for their ordinary purpose within six months of delivery, and choose between a repair, a replacement or a refund. We will not charge you for the return, and we will cover the cost of getting the item back to us.

Email support@mooibeauty.co.za with your order number and a photograph of the problem and we will sort it out.

Your right to cancel within 7 days

Because you bought online, section 44 of the Electronic Communications and Transactions Act 25 of 2002 gives you a further right: you may cancel your order without giving a reason and without penalty within 7 days of receiving the goods. You bear the direct cost of returning them. We will refund you within 30 days of the cancellation.

Cancelling before dispatch

If your order has not yet left us, we can cancel or change it. Message us with your order number as soon as you can and we will catch it before it ships. Once a parcel is with the courier it has to run its course, and the guarantee above takes over.

Exchanges

We do not process direct exchanges. If you would like a different colourway, request a refund under the guarantee and place a new order so you are not waiting on us.

Refund timing

Refunds go back to the method you paid with. We process them within 10 business days of receiving your return. How quickly the money appears is then up to your bank or card issuer, which typically takes a further 3 to 10 business days.

Questions or complaints

Email support@mooibeauty.co.za or WhatsApp 073 203 0524, Monday to Friday, 08:00 to 17:00 SAST. We reply within one business day.

If we cannot resolve a complaint between us, you may refer it to the National Consumer Commission or to a recognised consumer dispute resolution body.